Last updated: August 2026
Mace’s Heavy Duty Towing (“we,” “us,” “our”) operates macetow.com and provides towing, recovery, roadside assistance, and equipment hauling services in Tennessee, Mississippi, and Arkansas. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Information you give us. Your name, phone number, email address, vehicle information, and service location when you call, text, email, or submit a form on our website.
- Service records. Details of the towing or roadside service performed, including dates, locations, and payment information.
- Website data. Standard log information such as IP address, browser type, and pages visited, along with cookies used to operate the site and understand how it is used.
How we use your information
- To dispatch drivers and perform the services you request
- To communicate with you about your service request by phone, text, or email
- To process payment and maintain business and insurance records
- To comply with legal, regulatory, and law enforcement obligations
- To operate, secure, and improve our website
Text messaging and mobile information
If you text us, we use your mobile number to reply about your service request. See our SMS Terms & Conditions for details on message frequency, rates, and opting out.
We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes. No mobile information is shared with third parties for their own marketing use. Mobile information may be shared only with service providers who help us deliver the messaging service itself, and those providers are prohibited from using it for any other purpose.
How we share information
We share information only as needed to run the business: with service providers such as our dispatch, telephone, messaging, and payment vendors; with insurance companies, motor clubs, law enforcement, or property owners when they are a party to the tow or when required by law; and with professional advisors such as our accountant or attorney. We do not sell your personal information.
Data retention
We keep service records for as long as needed to run the business and to meet legal, tax, and insurance requirements, then dispose of them securely.
Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
You may ask us what personal information we hold about you, request corrections, or ask us to delete information we are not required to keep. Reply STOP to any text message to stop receiving texts. Contact us using the details below to make a request.
Children
Our services and website are not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The revision date at the top reflects the most recent change.
Contact us
Mace’s Heavy Duty Towing
3501 Knight Arnold Rd.
Memphis, TN 38118
